Terms of use

Our Terms and Conditions apply to those accessing our website for the purpose of: purchasing, fulfilment and shipping/delivery of the ookkie, and any ookkie associated accessories, from Skate Innovation via www.ookkie.com.

Our Terms and Conditions are an important part of the ordering process. Please take the time to familiarise yourself with them as they include important and detailed information regarding ordering, processing, fulfilment and delivery of your ookkie. They also include the limitations of liability.

These Terms and Conditions constitute a contract between the customer (You) and Skate Innovation Pty Ltd (Ookkie).

  1. Agreement


Our Terms and Conditions use the terms “US”, “We” or “Our” and refers to the ookkie, and “You” or “Your” applies to the person who has read and agreed to these Terms and Conditions, by  accessing our Website and associated software, networks and processes, this extends to  the purchase of our products or services through our Website.


Once you have viewed our website and placed an Order you have agreed to our terms and conditions as per this document. This is a legally binding agreement that is entered into with us, and you, for the purchase of our products.


This mutual agreement combined with your Order make up the entire agreement between us and you for the purchase of an ookkie and associated products. This Agreement is not to be changed unless we agree to a variation to it in writing or by email.

  1. Legal Capacity

This contract is only open to those over eighteen (18) yrs of age. Orders can only be place through Skate Innovation by those who meet this minimum age requirement. By accepting these terms you are acknowledging that you are at least eighteen (18) years old or above.

  1. Website Use


Any other links that may appear on our website may be there for added convenience to you the purchaser as a result may not always be current or maintained. We hold no responsibility for this content or relevant privacy practices associated with these linked sites.


It remains your responsibility to check that use and access to our website is not prohibited by laws in your local area.


It’s your responsibility to regulate the process for accessing the website doesn’t expose you to risks of malicious computer code and viruses that can cause damage to your computer. We are in no way responsible for any damages that may occur with use of the website

It remains your responsibility to check that use and access to our website is not prohibited by laws in your local area.


  1. Pricing


Our prices on our website can be subject to change without prior notice. However upon receival and acceptance of an order by us and you a contract of purchase will be formed as per terms and conditions item 6, this price can in no way be varied unless:

  1. A formal agreement in writing or email between Us and You; or
  2. in accordance with item 7.4. in our terms and condition.


All prices listed on the Website will differentiate between product cost and delivery cost.

  1. Product Specifications


The products specifications and features described or depicted on the website are subject to change without prior notice. For peace of mind we will not materially change the features or specifications of a product once we have received, accepted and processed a contract as per item 6.


All quoted weights and dimensions that we have supplied on our website are approximate.

  1. Orders


Our website is set up for orders to be placed. By simply following the instructions we have set up you will be able to place an order for an ookkie and any other accessories you so choose. By placing this order you are entering into an agreement to purchase our Product(s) and have entered into a purchase contract.


Skate innovation will only have deemed to have received an order at the time We process a confirmation of order received to Your nominated email address.


Skate innovation Pty Ltd (in part) is an online entity and as such will be using email as the primary way to communicate with customers. As such it is Your responsibility to ensure we receive correct correspondence details and that the supplied email is checked frequently for any updates or messages.


Skate Innovation has the right to decline entering into a Purchase Contract with You and reserve the right to cancel an order at any time prior to despatch of the product(s)


If for any reason an order needs to be terminated, all funds paid in relation to this order will be refunded in full. You then will receive an email confirming the termination of the order and any refund made. Skate Innovation has the right to terminate an order.


Skate Innovation has taken no responsibility for any orders that may be declined, delayed or not accepted due to connection issues with internet providers.


Skate Innovation cannot be held liable for any delays in performing any of our obligations regarding this agreement if the causes are from circumstances beyond the reasonable control of Skate Innovation (or associates). We shall also be able to request extensions of time to be able to satisfy such obligations.


If incorrect details are supplied to Us at the time of the order being placed, re delivery fees may be applied to each subsequent attempted delivery.

  1. Payment


It remains your responsibility to provide a current and valid credit card during the purchasing process on our website.


Order payments will be processed immediately upon a confirmation of your order.


If for any reason your payment method sets off our fraud prevention system, we will contact you to confirm further details or withdraw the transaction. In this event until we can clarify the order has passed the required protocols your order will not be fulfilled. If at the completion of 7 days we have not received any further correspondence your order will be cancelled and your payment refunded into the relevant account by the same way you paid. We have set this system up to protect people from online fraud.


All systems will be applied to ensure that we have the correct prices displayed at all times. It may be possible however that mistakes may occur and items may be shown incorrectly priced. If we have made an error and the item is higher than the stated price online then we will contact you before proceeding any further to see if you still want to purchase the product at the correct price or cancel the order. If a product is online at a higher price than we are offering then we will charge the lower rate and send the product as per order. If the higher incorrect price has been charge then a refund of the price difference will be made and product sent.

  1. Delivery and ownership of the goods


All efforts will be made to ensure a smooth and timely delivery of the products purchased. However delays may occur due to factors that are outside of our control. We take no responsibility or liability for loss or damage suffered by anyone as a result of such occurrences


Dispatch details listed on our website are purely estimations that we deem as reasonable. Where any delay to this process is evident customers will be notified via the supplied email address on the order form. Date of dispatch will be up to 7 days after the orders have been placed.


Skate Innovation Pty Ltd will not deliver Products to PO Box addresses


If a customer request the delivery of products be done so without a signature, any and all included insurance cover will be voided


The chosen couriers/ postal delivery services nominated by Skate Innovation Pty ltd will deliver Products during local business hours (usually 9am to 5pm, Monday to Friday).


Skate Innovation Pty Ltd is not responsible for delivery times of the purchased products. Once Products are despatched it then becomes the customers duty to track the items with the nominated courier as determined by Us. We are not responsible/liable for any inaccuracies of information provided to customer regards time and date of delivery.


Skate Innovation reserves the right to not ship to locations that they deem remote or rural.

  1. Faulty or damaged goods

Skate Innovation Pty Ltd will repair, replace or refund faulty or damaged Products if required to do so under the Australian Consumer Law.


  1. Refunds and returns


Nothing in these Terms and Conditions excludes, restricts or modifies the consumer guarantees provided for by statute including under the Australian Consumer Law.


All refunds may take up to 14 business days to be processed.


Other than in accordance with item 10.4, refunds are strictly limited to those available under clauses implied by statute.


All of the  individual components of the Ookkie are covered by the respective manufacturer’s warranty policy.

Often it is only the original purchaser of the goods that is covered by the warranty, however we do recommend checking the warranty policy prior to making any claims.

If you feel your product has developed a fault, please contact us first as we might be able to assess the issue without having the product sent back.

If any of the products do need to be returned please ensure they are clean and packaged appropriately for transit.

In order to facilitate a return, please contact Us at support@skateinnovation.com


All Customers must comply in a satisfactory manner with all staff and follw all request made to facilitate a return.


In the event of a product return it must be done so in the original packaging with all accessories and be in a re-saleable condition. To make this clear nothing in the terms and conditions is restricting or limiting you to make a claim for failure to comply with the guarantee under the Australian Consumer Law. In this case you may well be able to return the product without its original packaging.


As per Item 10.8 it’s the responsibility of the customer to make sure that all returned to us safely.


Where You are returning a Product to us because of Our failure to comply with a consumer guarantee, You must return the Product to us at Your cost unless the Product cannot be returned, removed or transported without significant cost to You because of:

  1. the nature of Our failure to comply with the consumer guarantee, or
  2. the size or height, or method of attachment, of the Product.

Where You are returning a Product to us, we take no responsibility for a Product lost in transit.

If subsection (b) applies, We will, within a reasonable time, collect the Products at Our expense.


  1. Warranties


Skate Innovation does not offer any product warranties but all products on our Skate Innovation website are covered by the each relevant manufacturer’s applicable warranty policy. The duration of these manufacturers’ warranties vary but are usually between one year and two year. You should refer to the terms and conditions of each manufacturer to determine the term of the applicable warranty and the terms and conditions applicable to each such warranty. It is the responsibility of the customer to liaise directly with Skate Innovation Pty Ltd  if You would like to make a warranty claim.

We act as the point of contact for all warranty claims between the customer and the product manufacturer (or their representative) with respect to Products sold on Our website.

With respects, whole products, only the individual components themselves are covered by the respective manufacturers’ warranty. The removal, assembly and tuning requirements of the component is borne by the customer making the claim.

When return shipping is deemed necessary, the freight costs are split between the parties involved. The You the customer pays for the component to be returned, Skate Innovation Pty Ltd pays for the component to be sent to the manufacturer, once addressed the manufacturer then sends the component back to the customer.

The costs/inconvenience caused by the loss of use of the Product, is not covered whilst the warranty process takes place.

Generally it is only the original purchaser of the goods that is covered by the warranty, however check the manufacturer’s warranty policy first.

If at some stage you feel the product has developed a fault within the parameters of the warranty , please contact us first as we might be able to assess the issue without having the product sent back.

If the product/component needs to be returned, it must be clean and package appropriately for transit.

All warranty claims must be done via email correspondence only – this is to ensure all claims are accurately logged and tracked. You can email our warranty department directly at support@skateinnovation.com.au


Nothing in these Terms and Conditions excludes the application of statutory conditions, warranties and guarantees.

  1. Liability

As per all permitted laws we will not be held liable for any loss of profits, loss of income, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by wrond doing(including negligence), breach of contract or otherwise; and our maximum aggregate liability for any Product supplied to you whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

For the avoidance of doubt, nothing in this clause limits or restricts Your ability to make a claim that may be available to You for Our failure to comply with a guarantee under the Australian Consumer Law.

  1. Intellectual Property

Skate Innovation Pty Ltd Reserves the rights to all Intellectual Property in any Material on the Website. Unless expressly authorised under these Terms and Conditions or otherwise, you may not replicate, adjust, change, show, perform or dispense in any way either part or full form our material.

  1. Privacy

Once an order is engaged or even by  contacting Skate Innovation Pty Ltd, you agree that We may stock, process and use this information  collected from your Order for the purposes of processing your Order. By placing your Order or otherwise contacting Us, you also agree that we may use such data, other than credit card details, in order to provide you with information from time to time on other Products in our range that may be of interest to you. You may obtain a copy of the data held by us concerning you on request in writing. We reserve the right to charge an administration fee for processing such request. If any data held by us concerning you is incorrect, we will correct it on your written request. Please also refer to our Privacy Policy which can be found on Our website.


  1. Miscellaneous


Title and any risk associated are transferred to you at the point of dispatch to the chosen courier.


Skate Innovation Has the rights to make any changes they feel to the Website and their associated Terms and Conditions without notice. Any such changes will only be implemented from the time they are published on the website and will have no affect on any contract or purchases entered into prior to the date of publication of the revised Terms and Conditions


Any aspects of these Terms and Conditions which is void or unenforceable may be disengaged from these Terms and Conditions without affecting the enforceability of other provisions.


Any delays or failure by Skate Innovation Pty ltd to exercise a power or right under these Terms and Conditions does not indicate a waiver of that power or right, and the exercise of a power or right by Skate Innovation Pty Ltd does not prevent its future ability to exercise its rights or any other power within its rights.


When ordering, buying, and receiving your ookkie Products from www.ookkie.com these Skate Innovation Product Terms and Conditions and General Terms and Conditions are governed by and must be adhered to according to the law of the State of Victoria, Australia and the parties submit to the jurisdiction of the courts in that State.


No Skate Innovation employee or agent has the authority to vary any of the Terms and Conditions governing any sale.


Skate Innovation does not accept liability for any damage, or injuries, caused to persons, or property, which is caused by the use of the ookkie. By purchasing the ookkie, You accept all liability for decisions regarding the use of the ookkie.