Returns & Refunds

Absolute Board Co. aims to deliver high quality Ookkie products to all of our online customers. Committed to customer satisfaction we aim to ensure all areas of the online store are hassle free with no risk.  If you’d like to return an item, Absolute Board Co. will assess a return request via email within 30 days from purchase.

How to Return an Item

Please send an email to usa@absoluteboardco.com and outline the following information:

  • Name:
  • Shipping Address:
  • Phone Number:
  • Email:
  • Order Number:
  • Product:
  • Return Request Information/Reason:

From there a Customer Care representative will contact you with the return authorization.  Customers are responsible for all return shipping fees (including any fees with international shipments). Please make sure to contact our Customer Service team prior to shipping back any items.

All items must be in brand new condition (unused, unridden) to be eligible for a return.  If an item is received back to our warehouse and is deemed to be used, we will notify you via email and return the goods back to you.

Please allow up to 7 business days for the refund to be processed once the item is delivered back to Absolute Board Co. We will process the refund back to the payment information you supplied to purchase your order. 

We do not offer exchanges.  If you’d like a different item (different size/color/model, etc.) you will need to cancel or return the initial order and place a new order.

 

Once a customer care representative authorizes your return, you can ship it back to the below address:

Absolute Board Co.
Attn: Online Returns
4040 Calle Platino
Suite 102
Oceanside, California USA 92056

*Please include your order number inside or on the box so there are no delays in processing the refund.  Make sure to keep your return tracking # for reference.

Important Information

We have made every effort to display as accurately as possible the colors of our products that appear on ookkie.com.  As computer monitors vary, we cannot guarantee that your monitor’s display of color will be completely accurate.

All items are quality controlled and checked for any faults before they are dispatched to customers.

Should you receive an item that is not in new condition please contact us immediately.

Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

Items should be returned in their original packaging to ensure they are adequately protected in transit.